Store Policies
Transparency. Trust. Total Satisfaction.
At Dermajuv, your confidence — in our products and our service — is our highest priority. Every order is handled with care, integrity, and fairness. Please review our store policies below to ensure a smooth and satisfying experience.
Shipping Policy
- Processing Time: Orders are typically processed within 1–2 business days.
- Shipping Time: Standard U.S. shipping takes 3–7 business days, depending on your location.
- Expedited Shipping: Available at checkout for an additional fee.
- International Shipping: Currently available to select countries. Customs fees or taxes may apply and are the responsibility of the customer.
- Tracking: A confirmation email with a tracking number will be sent once your order ships.
Please note: Delivery delays can occasionally occur due to weather, carrier volume, or unforeseen events. We appreciate your understanding.
Returns & Refunds
We want you to love your skin — and your Dermajuv experience.
All Dermajuv products come with our 60-Day Money-Back Guarantee. If you’re not completely satisfied, you may return the product within 60 days of delivery for a full refund (less shipping fees).
How to Initiate a Return
- Email our support team at service@dermajuv.com with your order number.
- We’ll provide instructions and a return authorization.
- Once received, refunds are processed within 5–10 business days.
To qualify for a refund, products must be returned with at least half of the contents remaining. Shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order.
Cancellations
Orders may be canceled within 12 hours of placement if they have not yet shipped.
To request a cancellation, please contact service@dermajuv.com immediately.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 7 days of delivery at service@dermajuv.com with photos of the issue. We’ll send a replacement or issue a refund promptly.
Payment Methods
We accept all major credit cards, PayPal, and select payment wallets.
All transactions are processed securely and encrypted for your protection.
Contact Us
Have questions about your order or our policies?
We’re here to help — Monday through Friday, 9 AM to 5 PM EST.
Our Promise
We stand behind every jar, bottle, and formula we make.
If it doesn’t deliver visible results — or if it simply doesn’t feel right for you — we’ll make it right.
Because your trust is the foundation of our brand.